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Privacy Policy

Last updated: December 16, 2020

This Privacy Policy governs the manner in which Caribonix collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.caribonix.com website (“Site”). This Privacy Policy applies to the Site and all Services, products, and tools offered by Caribonix.

By using any of Caribonix’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.

1. Some key terms

In our Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Who is Caribonix?” section below. The users, visitors, and customers of, our Users’ sites are “End Users”. Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.

2. How does this Privacy Policy apply?

This Privacy Policy describes what we do with the information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information you submit to our customer support as well as certain information relating to your End Users.

We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.

We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on.

3. Information we collect

We collect various information regarding you or your device. This includes the following:

  • We only collect personally identifiable information from you when you create an account, log into our site, or enter information into our form fields. You may be asked to provide/enter your: full name, e-mail address, mailing address, or phone number. If you sign up for Paid Services, we receive a portion of your billing information from our payments processor (such as the last four digits, the country of issuance, and the expiration date of the payment card) and we ask you to select your jurisdiction.
  • Your marketing preferences.
  • The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our sites is available to others.
  • Information you share with us in connection with surveys, contests, or promotions.
  • Information from your use of the Services or Users’ sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
  • Information we get from our partners to support our marketing initiatives, improve our Services, and better monitor, manage, and measure our ad campaigns, such as details about when our partner shows you one of our ads on or via its advertising platform.

4. How we collect information

We obtain information from various sources. We do this in three main ways:

  • You provide some of it directly (such as by registering for an Account).
  • We record some of it automatically when you use our Services or Users’ sites (including with technologies like cookies).
  • We receive some of it from third parties (like when you register for an account using a Third Party Service or when you make payments to us using our payment processor).

We’ve described this in more detail below.

a. Information you provide
When you use our Services, we collect information from you in a number of ways.  For instance, we ask you to provide your name and email address to register and manage your Account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form, or participating in contests or similar promotions.

Sometimes we require you to provide us with information for contractual or legal reasons. For example, we may ask you to select your jurisdiction when you sign up for Paid Services to determine if, and how much, tax we need to collect from you. We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.

b. Information obtained from your use of our Services
When you use our Services, we collect information about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices.

If you are an End User of our Users’ sites, we also get information about your interactions with their sites, though we use this in an anonymous, aggregated, or pseudonymized form that does not focus on you individually. We use this data to evaluate, provide, protect, or improve our Services (including by developing new products and services).

Some of this information is collected automatically using cookies and similar technologies when you use our Services and our Users’ sites. We let our Users control what cookies and similar technologies are used through their sites (except those we need to use to provide the Services properly, such as for performance or security-related reasons). You can read more about our use of cookies in our Cookie Policy. Some of this information is similarly collected automatically through your browser or from your device.

c. Information obtained from other sources

If you sign up for Paid Services, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance, and the expiration date. Currently, our payment processors are 2checkout.com and PayPal.com. 2checkout uses and processes your complete payment information in accordance with 2checkout’s privacy policy. PayPal uses and processes your complete payment information in accordance with PayPal’s privacy policy.

5. How we use your information

We use the information we obtain about you to:

  • Provision of the Services. Create and manage your Account, provide and personalize our Services, process payments, and respond to your inquiries.
  • Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
  • Surveys and contests. Administer surveys, contests, and other promotions.
  • Promotion. Promote our Services and send you tailored marketing communications about products, services, offers, programs, and promotions of Caribonix and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you.
  • Advertising. Analyze your interactions with our Services and third parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you.
  • Customizing the Services. Provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which of Your Sites you most recently edited.
  • Improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications), and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized, or aggregated information which does not focus on you individually. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or feature.
  • Security. Ensure the security and integrity of our Services.
  • Third-party relationships. Manage our vendor and partner relationships.
  • Enforcement. Enforce our Terms of Service and other legal terms and policies.
  • Protection. Protect our and others’ interests, rights, and property (e.g., to protect our Users from abuse).
  • Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.

We process your information for the above purposes when:

  • Consent. You have consented to the use of your information in a particular way. When you consent, you can change your mind at any time.
  • Performance of a contract. We need your information to provide you with services and products requested by you, or to respond to your inquiries. In other words, we can perform our contract with you or take steps at your request before entering into one. For example, we need your email address so you can sign in to your Caribonix account.
  • Legal obligation. We have a legal obligation to use your information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
  • Legitimate interests. We have a legitimate interest in using your information. In particular, we have a legitimate interest in the following cases:
    • To operate the Caribonix business and provide you with tailored advertising and communications to develop and promote our business.
    • To analyze and improve the safety and security of our Services – we do this as it is necessary to pursue our legitimate interests in ensuring Caribonix is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam, and abuse.
    • To provide and improve the Services, including any personalized services – we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.
    • To share your information with other Caribonix group companies that help us provide and improve the Services.
    • To anonymize and subsequently use anonymized information.
  • Protecting you and others. To protect your vital interests, or those of others.
  • Others’ legitimate interests. Where necessary for the purposes of a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analyzing the usage of their sites so they can understand trends and improve their services.

6. Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We share non-personally identifiable information in the following ways:

  • Affiliates. We share information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide.
  • Users. We share with our Users data regarding usage by End Users of their sites. For example, we provide a User with information about what web page the End User visited before coming to their site and how their End User interacted with their site. This is so Users can analyze the usage of their sites and improve their services.
  • Business partners.  We may share information with business partners. For example, we may share your information when our Services are integrated with their Third Party Services, but only when you have been informed or would otherwise expect such sharing.
  • Service providers. We share information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf, or assist with data storage.
  • Process payments. We transmit your information via an encrypted connection to our payment processors.
  • Following the law or protecting rights and interests. We disclose your information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property, or interests (such as enforcing our Terms of Service), or prevent fraud or abuse of Caribonix or our Users or End Users. In particular, we may disclose your information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
  • Advertising. We share information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third-party social media platform on which we advertise to avoid serving Caribonix ads to people who already use Caribonix.
  • Business transfers. If we’re involved in a reorganization, merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of that deal.

7. Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change, or delete your information.

You can access, update, change, or delete information (or that of your End Users) either directly in your Account or by contacting us at privacy@caribonix.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address.

You can also elect not to receive marketing communications by changing your preferences in your Account or by following the unsubscribe instructions in such communications.

Please note that, for technical reasons, there is likely to be a delay in deleting your information from our systems when you ask us to delete it. We also will retain information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.

You may have the right to restrict or object to the processing of your information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.

Additionally, if we rely on consent for the processing of your information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

Our Cookie Policy explains how you can manage cookies and similar technologies.

If you are an End User of one of our User’s sites, you should contact them to exercise your rights with respect to any information they hold about you.

8. How we protect your information

While no service is completely secure, we are dedicated to keeping users’ personal information safe. We maintain administrative, technical, and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of, the information in our possession. Your information is stored in a password-protected database. We employ security measures such as using firewalls to protect against intruders, and testing for and protecting against network vulnerabilities.

9. How we retain your information

We retain information regarding you or your use of the Services for as long as your Account is active or for as long as needed to provide you or our Users with the Services. We also retain information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes to enforce our agreements, and to protect our and others’ interests.

The precise periods for which we keep your information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your information when your trial expires or you cancel all Paid Services. Instead, we keep your information for a reasonable period of time, so it will be there for you if you come back.

You may delete your Account by contacting us at privacy@caribonix.com and Caribonix will delete the information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.

10. Data transfers

Information that you submit through the Services may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store information locally on the devices you use to access the Services.

Your information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information.

11. End Users’ information

Our customers who have created a site using Caribonix are responsible for what they do with the information they collect, directly or through Caribonix, about their End Users.  This section is directed to such customers.

a. Your relationship with End Users
If you’re one of our Users, you will collect information about your End Users. For example, during checkout, you may ask your End Users to provide their name, address, email address, and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You’re solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Caribonix functionality cookies or similar technologies.

You must publish your own privacy and cookie policy and comply with them.

We’re not liable for your relationship with your End Users or how you collect and use information about them (even if you collect it from us or using Caribonix functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.

b. End User payment information
Your End Users’ payment information may be processed via third-party E-Commerce Payment Processors with which you integrate your Account, in accordance with such E-Commerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the E-Commerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

12. Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

13. Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

14. Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process your information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.  This will help ensure you better understand your relationship with us, including the ways we process your information.

15. Who is Caribonix?

When we say “Caribonix” (or “we”, “us” or “our”), we mean: (a) Caribonix

16. How to contact us

If you have questions, comments, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights and choices, please email us at privacy@caribonix.com, or write to us at the addresses below:

Caribonix,
Attention: Legal – Privacy
St. David
Commonwealth of Dominica